Our expertise

Expert CRM

The Digital Revolution of Concierge Services! Based on the latest technologies, Generali Concierge Services’ mission is to foster customer relationships through better customer knowledge, simplified and fluid routes and highly customized marketing animations.

Strengthening your client’s commitment to your brand is our greatest concern. We assist you in the construction of ad-hoc and personalized courses to increase the perceived value of your brand to your best clients.

Understanding the customer, knowing its habits, collecting its interests

Data is the fuel of customer relations. Each interaction is an opportunity to gather and analyze their habits, interests and préférences and to establish a lasting and personal relationship. Beyond “standard” data, we work on the emotional and behavioral data of each client.

Customer knowledge at your service

Based on our predictive models and data collected, we present each of your customers offers and services through targeted communication. We collect and model the collected data that we provide to you to enrich your knowledge of each Customer.

Your program is custom built according to your criteria, according to your standards.

For our CRM we chose a market-leading solution with Salesforce, witch is totally adapted to the concierge business .

Your White label premium Concierge service

Client oriented and customer spirit

To offer a qualitative customer relationship implies high requirements when recruiting concierges. Each of them are chosen depending on expertise and goodwill criteria. In addition to their relational competencies and their experiences, we train them to fit our activity, making each of them experts in their field.

For your brand to withdraw all benefits, our concierges operate in your name as a white label.

A seamless Multichannel access

Your concierge working as a white label is accessible via all channel of communication: phone, email, text messages, websites, applications and tablets. Each channel, adapted to the image of your brand, is personalized according to the profile of each client.

Our program management interface allows you to manage all of your content campaigns in a customized way.

Offering high quality services

Generali Concierge Services is able to respond to all of your clients or associates demands.

A low turnover and continuous evaluations

Your concierge working as a white label is accessible via all channel of communication: phone, email, text messages, websites, applications and tablets. Each channel, adapted to the image of your brand, is personalized according to the profile of each client.

Our program management interface allows you to manage all of your content campaigns in a customized way.

Custom-made Relationship programs

Offering premium experiences

Because each client is unique, we designed experiences to anticipate and cater to all needs. With one click or a simple call, our concierge service accompanies you and responds to all of your wishes, from a simple logistic need to unique experiences.

An integrated marketing agency

Our integrated marketing agency organizes your relationship program. Our dedicated team’s know-how is based on two structural elements :

Designing custom-made offers depending on clients’ profile depending on their preferences and interests, linked with their consumption habits and with a thorough segmentation, we create targeted communication campaigns

An inquisitive and constant watch of tendencies and new partnerships to ensure the best opportunities, to be aware of trends and their setters, to identify exceptional locations, services and events, and most of all to negotiate with them the best advantages we can offer to clients.

Be proactive

Our team suggests relevant and personalized offers proactively, depending on the selected clients’ target, as well as current and calendar events, cultural agenda, always respecting your requirements.

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Improving clients knowledge and rethinking marketing

Beyond the provided service to retain a client, the concierge service is a unique opportunity to improve clients’ knowledge.

More thorough than a market analysis and more clever than transactional data, information gathered by the concierge allows to understand the interests of each client, his habits, and specific needs… Basically, it enables you to gain greater knowledge of your clients by collecting relational, emotional and behavioral information.

Valued information gathered by Generali Concierge Services by developing new marketing offers. Rather than putting forward products, those marketing offers are based on clients knowledge to address each beneficiary with personalized proposal: the best quality service, which results in a strong link between the brand and its clients.

Expatriate Accompaniment

At Generali Concierge Services, we also assist your expatriates in their installation, their personal and professional development abroad: learning the local language, the customs and habits of the host country, discovering essential places, … And because one Expatriate is more than a simple employee, we participate in the integration of his family in the host country by finding, for example, a school for his children.

A global presence

Thanks to our global network of partners and our presence worldwide, we are able to meet the expectations of expatriates in terms of installation and accustomation to local life. Our teams are recruited locally and are fully aware of the specificities of each country, which they will pass on to your colleague in his / her native language.

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A transversal accompaniment

We can also advise you on the administrative procedures related to the transfer of your expatriates (Visa, residence permit, adapted medical insurance, …) and relocation (moving, real estate research, recruitment of domestic staff, etc…).

Integration of the family

We constantly take care of the well-being of each expatriate, and this goes through the accompaniment of his family. We facilitate the integration of the spouse in the host country, taking into account its professional and personal aspirations. We are also in charge of finding a school for children whose teaching methods are similar to those of the country of origin.