LET’S
INSPIRE YOU
OUR MISSION
Are your customers looking for an exceptional experience?
Offer them the best through our expert program, designed especially for you.
Our primary mission is to turn customer relations into greater satisfaction and gain the loyalty of your customers and employees.
Acting as a CRM & Marketing agency, we develop affinity programs that meet your expectations, and are customized according to the profile of each client.
Our concierge team makes every request their top priority, and enriches your database with all the resulting information that results: customer preferences, lifestyle, personal data, …
This information allows us to offer each of your clients an ultra-personalized service, and gives you an undeniable advantage in the targeting of your customers.
The group
ORIGIN
Generali Concierge Services is a 100% subsidiary of the Europ Assistance Group, which is owned by the Generali Group. This membership gives it a unique expertise in terms of customer relationships.
FOUNDED IN 1831
Generali is a leading global player in the insurance sector. Europ Assistance is the founder of the assistance services. The reference.
PRIORITY
To offer, throughout the world, a disruptive proposition in terms of services, speaking of insurance, assistance, customer relations, loyalty program and satisfaction.
Our services
SUSTAINABLE LOYALTY
Establishing a personalized and sustainable relationship with each client and employee is a priority for Generali Concierge Services. Our mission is to save your customers, employees and expatriates time ; to facilitate their daily lives and to strengthen your brand through innovative relationship programs and expert CRM tools.
DEDICATED CONCIERGES
Because each customer is unique, we offer more than one service. We invite him to discover a new way of living the daily life, constantly benefiting from a service of excellence with the know-how of a personal assistant at his side.
A GLOBAL PARNERSHIPS NETWORK
Throughout the world, thanks to the Group’s network, we offer the best services and products, with exclusive advantages in privileged conditions to meet your customers’ expectations in terms of time savings and support.
A "BUSINESS" APPROACH
With initial training and continuing your core business, our dedicated teams are able to support you in creating a strong bond with your customers and employees, by providing a complementary service to your offer, differentiating to enrich your image and retain your best customers.
UNIVERSE IN WHITE BRAND
Your brand is at the heart of the relationship. Our tools, processes and services integrate perfectly with your world and rely on the creation of tailor-made relational and affinity programs delivered in multichannel and white label.
A DISRUPTIVE CLIENT RELATIONSHIP
Our BtoBtoC model is designed to enrich and differentiate your offer in highly competitive segments and markets. Our mission is to save your clients time and accompany them in their daily lives through a value-added relationship based on usage.
DISPONIBILITY
24h/24, 7D/7 multilingual
CONCIERGE
Unique know how
MULTICANAL
Digital approach
INTERNATIONAL
Global network
QUALITY
Service of excellence
Our expertise
Expert CRM
The Digital Revolution of Concierge Services! Based on the latest technologies, Generali Concierge Services’ mission is to foster customer relationships through better customer knowledge, simplified and fluid routes and highly customized marketing animations.
Your White label premium Concierge service
To offer a qualitative customer relationship implies high requirements when recruiting concierges. Each is chosen depending on expertise and goodwill criteria. In addition to their relational competencies and their experiences, we train them to fit our activity, making each of them experts in their field.
Custom-made Relationship programs
Our integrated marketing agency organizes your relationship program to ensure the best opportunities, to be aware of trends and their setters, to identify exceptional locations, services and events, and most of all to negotiate with them the best advantages we can offer to clients.
Expatriate Accompaniment
At Generali Concierge Services, we also assist your expatriates in their installation, their personal and professional development abroad: learning the local language, the customs and habits of the host country, discovering essential places, … And because one Expatriate is more than a simple employee, we participate in the integration of his family in the host country by finding, for example, a school for his children.
To embellish your client’s daily life
Generali Concierge Services team is available to respond to all your demands.
From a simple taxi or restaurant reservation to the organization of a custom-made trip, your Concierge is the starting point for all of your wishes. He will make all your demands his top priority in the hope of satisfying you.
Any question?
Discover our disruptive approach in client relation. Benefit from the state of the art improvement in CRM and Big Data. Let’s inspire you!