With “Charlie”, Generali Concierge Services reaches a new level of innovation

As the European leader in high-end concierge services, Generali Concierge Services places innovation at the heart of its concerns in order to always better serve its clients. With many years of expertise in premium customer service and user satisfaction, Generali Concierge Services wanted to extend its know-how to all companies wishing to offer a differentiating service to their customers. This is how “Charlie” was born, your new 100% digital concierge, accessible everywhere, all the time and who adapts to your desires. 

Charlie, the new 100% digital concierge service that allows its partners to support their clients in a post-COVID world

As restaurants, bars and museums reopen around the world and 70% of French people say they will go to restaurants more often once they reopen1, Charlie allows you to take part in the lives of your customers at this pivotal moment through a fun and personalized service.

1Médiamétrie survey for the Paris Region Institute conducted from 5 to 19 May 2020

Who is Charlie?

Charlie the Octopus is a fun and friendly chatbot designed to converse with its users in a concierge-like manner, offering its best recommendations for restaurants, activities and car rentals. Soon, Charlie will also offer to book hotels and many other everyday services.

Charlie offers you only the best choices corresponding to your search and in a personalized way, getting to know you through conversations. Like a real concierge, Charlie offers you special rates and conditions negotiated by Generali Concierge Services with its partners GetYourGuide, TheFork and BSP Auto

Charlie works in France but also abroad, to facilitate your daily life or to accompany you to the other end of the world.

Why offer Charlie to your customers?

Available in white label and with no integration effort, Charlie allows our partners to be closer to their customers and help create memorable experiences with :

  • More services, an enrichment of your customer journey through a universe of services around lifestyle and mobility.
  • More engagement, new positive and personalized contact points and an enriched brand experience
  • More insights, a better understanding of customer expectations